Frequently Asked Questions
Everything you need to know about staying warm and comfortable.
What makes Heat Holders different from regular thermal socks?
Heat Holders use a unique three-stage manufacturing process including an advanced insulating yarn, a patented long-loop thermal pile, and an intensive brushing process that traps more warm air close to the skin.
How do I care for my Heat Holders products?
To maintain maximum warmth and softness, we recommend machine washing your Heat Holders at 40°C (104°F). For best results, avoid tumble drying and do not use bleach.
What is a TOG rating and why does it matter?
TOG stands for Thermal Overall Grade. It is a scientific measure of a fabric's thermal effectiveness. Standard cotton socks usually rate around 0.33, while Heat Holders Originals reach a high rating of 2.34.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, socks and thermal underwear cannot be returned once the packaging has been opened.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your thermal gear sooner.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated during the checkout process.