Returns & Exchanges

At Heat Holders, we want you to stay cozy and satisfied with your purchase. If you are not completely happy with your thermal wear, you can return or exchange unworn items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached, and include the packing slip provided in the portal.

3

Label and Ship

Print the prepaid shipping label generated from our portal, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing